Privacy Policy

1) Personal information we collect

• Contact & account data: name, email address, phone number, and related details you provide in lead forms or when scheduling.
• Lead & preferences: interests (e.g., apartment/area preferences), message content, and any other details you submit.
• Appointment details: date/time preferences and scheduling-related information you provide.
• Device & usage data: approximate location inferred from IP, browser/device identifiers, pages viewed, and interaction logs (where collected).
• Communications: records of correspondence (including emails/calls you initiate) and support interactions.

We collect personal information when you submit forms, communicate with us, or interact with the website.

2) How we use personal information

• To provide apartment scouting services, respond to inquiries, and manage appointment scheduling.
• To contact you about your request (e.g., lead follow-up).
• To improve the website and understand site usage.
• To prevent fraud, enforce policies, and comply with legal obligations.

3) When we share personal information

We may share personal information with service providers/processors that help us operate the website and deliver lead intake/scouting services (e.g., hosting, analytics, and support). We do not sell personal information in the usual course of providing these services unless otherwise disclosed on this page.

If we are subject to CA “sale” or “share” rules for cross-context behavioral advertising, we provide and honor the right to opt out mechanisms and corresponding notice at collection.

Legal citations (as applicable): Civil Code section 1798.120; Civil Code section 1798.83.

4) California privacy rights (CPRA/CCPA)

If you are a California consumer, you may have the rights described in the California Consumer Privacy Act as amended by the California Privacy Rights Act (CPRA), including rights to access, delete, and correct (where applicable), and to exercise choices related to “sale” or “share” of personal information where applicable.

To the extent required, we provide required notices and enable required consumer privacy rights flows.

Legal citations (as applicable): Civil Code section 1798.100; Civil Code section 1798.135; Civil Code section 1798.140.

5) Shine-the-Light

If applicable, California residents can request certain disclosures about personal information shared with third parties for their direct marketing purposes. We provide the disclosure/response framework as required.

Legal citation (as applicable): Civil Code section 1798.83.

6) Data security & breach notifications

We use reasonable administrative, technical, and physical safeguards to protect personal information. If we experience a reportable breach involving residents’ unencrypted (or certain encrypted-with-key-compromise) personal information, we will provide required California data breach notifications.

Legal citation (as applicable): Civil Code section 1798.82.

7) Service providers and retention

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and purpose.

8) Apartment scouting lead intake and California privacy notice

If we collect personally identifiable information from California consumers via our website, we conspicuously post a compliant privacy policy and cite: Business and Professions Code section 22575 and Business and Professions Code section 22577.

Legal citations: Business and Professions Code section 22575; Business and Professions Code section 22577.

9) Data broker (if applicable)

If we meet California’s definition of “data broker,” we may have registration and related obligations, including those administered through the California Privacy Protection Agency (CPPA).

Legal citations (as applicable): Civil Code section 1798.99.80; Civil Code section 1798.99.82.